Security of Your Private Information & Financial Details

Horse & Co is committed to your privacy, and protecting your personal details including any financial information provided during your shopping transactions with us. Horse & Co uses Secure Sockets Layer technology (SSL) to create a secure online environment using encryption that provides the highest level of protection against online fraud. Any attempts to commit fraud will be forwarded to the Queensland Police for investigation.

Horse & Co is committed to treating your personal information with the highest degree of integrity and privacy.  Personal information collected from you will only be used for the purpose of completing your purchase and to assist us in providing a higher level of service to you in the future. Personal information gathered by Horse & Co may include your name, current addresses, telephone / mobile number, email address and previous order history.

Your personal information may be provided to our agents, for example our Delivery Agents, our accountant, our solicitor, for the purpose of completing your order or in the ordinary course of our business. Your personal information will not be provided to any outside party unless compelled to by law or a court order. Horse & Co will take all reasonable precautions to prevent your personal information from loss, misuse, unauthorized access, modification or disclosure by storing it in a secure environment and allowing access only to authorized persons.

We do not hold your Credit Card details.  Your Credit Card payments are made through eWay, a proven and secure banking gateway for real time Credit Card validation and transaction processing. eWay is a PCI DSS (Payment Card Industry – Data Security Standard) Tier 1 payment gateway meaning it adheres to the highest security standards set by Visa and Mastercard.

If would like to discuss further please contact our shop on 0424677393 or email us on info@clients.procloud.com.au/horse.

 

Online Returns & Refunds

Horse & Co strives to deliver your online order in the fastest possible time.  We do understand that there may be some instances where you may want to return items. If you need to return items please contact us by phone on 0424677393 or email info@clients.procloud.com.au/horse within 2 days of receipt of goods.

Please let us know why you wish to return your product (from the options below) so we can assist you with the most efficient method to process your return.

1- Wrong Size Ordered
2 – Faulty Product (give details)
3 – Product not as ordered (provide details)
4 – Dissatisfied with product
5 – Other (give details)

Offer excludes postage and handling on change of mind goods.

To return an item, the product must be in original condition with all labels attached and in original packaging and returned within 14 days of purchase. Please ensure that boots have all of their inner packaging correctly in place, and that the soles are completely clean. The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.

Refunds will be paid back onto the purchaser’s original credit card or direct debit account.  Exchanges (change of mind) need to be made in the form of a new online product sale or a credit for the store.

For postage returns, please send your return items to:
Horse & Co Dayboro Online
20 McKenzie St,
Dayboro, QLD, 4521

 

Online Order Delivery & Tracking Policy

Horse & Co delivers safely and securely throughout Australia to your home or business address.  Each order requires a single delivery point. Your order will be delivered by Australia Post, Couriers Please or a local agent, depending on the item purchased. Orders are posted within 2 business days after payment has been accepted.  Delivery can take 5 business days in City Areas, 8 business days in Regional Areas and up to 10 days in Rural Areas. We endeavour to get your goods to you as soon as possible.

Please contact us on mobile 0424677393 or email info@horseandcodayboro.com.au  for tracking details for your parcel or if there are any issues with delivery.

 

Postage And Handling Costs

Postage rates are included at checkout when you enter your address details.

Online delivery to International addresses or RMBs is not available.

 

General

We hope you enjoy your online shopping with us.  We love our jobs and matching you and your beloved equines with your ideal products.  We are free to discuss your purchases with you at any time and look forward to helping you.  Your satisfaction is our satisfaction! Enjoy!